Knowledge Base Manager

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Requirements:

• Bachelor's degree in English, Communications, or a related field.
• Experience in telecommunications with knowledge of technical activities of field personnel.
• 5+ years in content development or knowledge base management.
• Excellent written and verbal communication skills; experience in developing taxonomies.
• Proficient in PowerPoint and project management skills.
• Strong attention to detail and ability to meet deadlines.
• Knowledge of best practices for translating content into other languages and accessible formats.
• Experience with project management tools and collaboration platforms.
• Ability to work independently and collaboratively within a team.
• Highly organized and self-motivated.

Responsibilities:

• Collect, organize, edit, and create content for a digital knowledge base for remote telecommunications workers.
• Ensure content is easily accessible through answers, guides, FAQs, and support resources.
• Optimization of content structure for quick information retrieval via tagging and topic categorization.
• Create user-friendly interfaces, including search features and feedback options.
• Collaborate with teams to gather and standardize content requirements.
• Establish content governance standards and coordinate with developers for proper content display.
• Regularly review content for accuracy, clarity, and consistency, while staying updated on industry trends.