Customer Support Representative - Colombia

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Requirements:

• At least 1 year of proven experience in a customer support or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient, with a genuine desire to help customers.
• Ability to adapt to changing environments and handle multiple tasks simultaneously.
• Proficient in using customer support software and tools.
• Strong attention to detail and accuracy.
• Owned computer or laptop and stable internet connectivity.
• Knowledgeable in Office 360, Google Apps, and client-facing communication.

Responsibilities:

• Handle customer inquiries and provide accurate, complete, and timely information or solutions.
• Effectively manage and resolve customer complaints.
• Collaborate with internal teams to address customer needs and provide comprehensive solutions.
• Maintain a high level of product and service knowledge to effectively support customers.
• Document and track customer interactions and relevant information in our system.
• Contribute to the development and improvement of customer support processes and procedures.
• Meet and exceed individual and team performance targets.