Engineering Manager - Customer Success

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Requirements:

• At least 8 - 10 years of experience as a Software Developer, Software Engineer, or similar role.
• BSc/BA in Computer Science, Engineering, or a related field.
• 5+ years of Java and Spring boot experience.
• 5 years of leadership experience.
• Strong understanding of agile methodologies, sprint planning, and backlog management.
• Expertise in breaking down complex product requirements into structured EPICs, Stories, and Tasks.
• Solid experience with backend technologies; experience with frontend is a plus.
• Knowledge of project planning tools for visualizing and tracking delivery timelines.
• Familiarity with engineering metrics and monitoring tools.
• Capability to debug complex technical issues.
• Understanding of deployment pipelines, continuous integration (CI), continuous deployment (CD).
• Ability to drive alignment across diverse technical and non-technical stakeholders.
• Proven track record of improving team velocity.

Responsibilities:

• Own delivery and execution across cross-functional teams within the product area.
• Evaluate business and product requirements for feasibility and translate them into EPICs and technical stories.
• Plan and organize sprints with clearly defined goals using project planning tools.
• Track team velocity and coordinate alignment across stakeholders to prevent bottlenecks.
• Contribute to critical projects by ensuring appropriate design patterns and coding techniques.
• Participate in code reviews to uphold high-quality standards.
• Ensure monitoring and observability for all owned services.
• Partner with Product Managers to track and publish product metrics.