Customer Success Manager (UK/Ireland)

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Requirements:

• 3+ years in Customer Success, Account Management, or related roles within technology or property industries.
• Fluent in German or French (C1 level) for client interaction in relevant markets.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Demonstrated ability to manage multiple clients and prioritize tasks effectively.
• Proficiency in using CRM and customer success tools.
• Willingness to travel occasionally for client meetings.
• Self-motivated and results-driven with a solutions-based approach.

Responsibilities:

• Support new client launches, ensuring a great first experience using Equiem's products.
• Develop and maintain relationships with a portfolio of key clients, understanding their needs.
• Become an expert on Proptech solutions and guide clients to use these tools effectively.
• Provide training sessions and workshops to clients, both in person and virtually.
• Monitor client usage, analyze product adoption, and identify opportunities for enhancement.
• Act as a point of contact for client inquiries, coordinating with teams to resolve issues.
• Collaborate with Account Managers for client renewals and upselling opportunities.
• Gather client feedback for continuous improvement and encourage client advocacy.
• Stay updated on industry trends to provide strategic insights.