Customer Success Manager - PracticePanther

Posted 2024-11-07

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💎 Seniority level: Entry, 2+ years

📍 Location: United States

🔍 Industry: Legal technology

🏢 Company: Paradigm

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

2+ years of experience in Customer Support/Customer Service or equivalent.
Experience in a client-facing, support, or technical role.
Project management skills.
Experience leading initiatives and succeeding in a team environment preferred.
Experience with small and medium businesses or tech.
High-growth or early-stage startup experience.
Knowledge in the legal industry is advantageous.

Responsibilities:

Become a PracticePanther expert and offer personalized service to clients.
Manage a portfolio of clients to foster long-term business relationships.
Respond to customer support inquiries via chat or phone quickly and accurately.
Collaborate with other departments to resolve issues and deliver good customer experiences.
Work with Customer Support to flag and escalate requests.
Create and execute onboarding for new and existing clients.
Collect and manage product feedback from clients and advocate for improvements.
Drive product adoption and optimize strategies for success.

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