Dutch Speaking Airline Customer Care Representative - Athens, Greece

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Requirements:

• Fluent in Dutch and English, with excellent verbal and written communication skills.
• Strong customer service orientation with a commitment to professionalism.
• Experience in the travel or airline industry is a significant advantage.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Proficient problem-solving abilities and attention to detail.
• A collaborative team player who can also work independently.
• Willingness to embrace Greek culture while living and working in Athens.

Responsibilities:

• Assist Dutch-speaking airline customers through phone, email, and chat, addressing inquiries and concerns promptly.
• Provide up-to-date information regarding flight schedules, bookings, and travel changes.
• Resolve customer issues with efficiency, ensuring a positive experience throughout their journey.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Participate in training sessions to strengthen product knowledge and service skills.
• Continuously gather customer feedback to suggest improvements for service enhancement.