Technical Support Engineer (East Coast)

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Requirements:

• 2+ years of experience in technical product support for a modern/SaaS product.
• Previous experience with API Development/SaaS products.
• Excellent client-facing skills and effective written and verbal communication.
• Strong analytical skills and the ability to explain technical concepts to diverse audiences.
• Familiarity with software products, networking basics, REST APIs, and web fundamentals.
• Ability to work asynchronously with a globally-distributed team.
• Familiarity with support platforms like Jira, Github, and Confluence.

Responsibilities:

• Becoming a technical expert on the Postman platform.
• Taking ownership of customer reported issues and overseeing the resolution process.
• Researching and troubleshooting customer issues to identify solutions.
• Collaborating with engineering, product, and customer teams for quick resolutions.
• Streamlining processes and maintaining internal tools.
• Contributing to FAQs that serve as customer knowledge bases.
• Interacting with a developer community of over 15 million via support channels.