Technical Account Manager - SLED

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Requirements:

• 3+ years of experience in technical customer-facing roles.
• Strong understanding of cloud services, architectures, and security best practices.
• CSP level certifications preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Familiarity with container technologies (Docker, Kubernetes) and their security considerations.
• Strong problem-solving skills with the ability to troubleshoot complex technical issues.
• Proven track record of building relationships with enterprise clients.
• Excellent communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Responsibilities:

• Provide customers with expert guidance on deployment and operational best practices.
• Serve as the primary Wiz liaison for technical questions or escalations.
• Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships with customer stakeholders.
• Help customers develop Success Plans with critical goals and KPI.
• Identify and address technical issues to ensure high levels of customer satisfaction.
• Advocate for customer needs across various departments.
• Collaborate with Sales and Renewal teams to secure contract renewals.