3+ years of experience in technical customer-facing roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.
Strong understanding of cloud services, architectures, and security best practices.
CSP-level certifications such as Certified Solutions Architect or Certified DevOps Engineer preferred.
Familiarity with container technologies like Docker and Kubernetes.
Strong problem-solving skills and ability to troubleshoot complex technical issues.
Proven track record in building and maintaining relationships with enterprise clients.
Excellent communication and interpersonal skills.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Responsibilities:
Provide customers with expert guidance on deployment and operational best practices.
Serve as the primary Wiz liaison for technical questions or escalations.
Contribute to workshops to help customers unlock the full value of the Wiz platform.
Develop trusted advisor relationships with customer stakeholders.
Help customers create Success Plans outlining critical goals and KPIs.
Measure and report on customer achievements.
Identify and address technical issues for customer satisfaction.
Collaborate with Engineering and Support teams to resolve escalations.
Advocate for customer needs across departments.
Collaborate with Sales and Renewal teams on contract renewals.
Maintain knowledge of the Wiz platform and cloud security threats.