3+ years of experience in technical customer facing roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, and Customer Success Engineer.
Strong understanding of cloud services, architectures, and security best practices, with preferred CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
Familiarity with container technologies (Docker, Kubernetes) and associated security considerations.
Strong problem-solving skills for troubleshooting complex technical issues.
Proven history of maintaining relationships with enterprise clients and driving customer success.
Excellent communication and interpersonal skills for engagement with various organizational levels.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Verbal and written fluency in the German language.
Responsibilities:
Provide expert guidance on deployment and operational best practices, assisting in establishing a Wiz Center of Excellence.
Serve as the primary liaison for technical questions or escalations, collaborating with internal teams.
Develop trusted advisor relationships with customer stakeholders to drive adoption and satisfaction.
Help customers create Success Plans and measure achievement of key performance indicators.
Identify and resolve technical issues collaboratively with the Engineering and Support teams.
Advocate for customer needs and insights regarding new features.
Collaborate with Sales and Renewal teams to secure contract renewals and identify expansion opportunities.
Maintain updated knowledge of the Wiz platform and emerging cloud security threats.