Solutions Support Engineer

View full description

Requirements:

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent.
• 5+ years of hands-on technical experience in customer support or related roles.
• At least 1 year of experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux environments.
• Knowledge of Kubernetes, system virtualization, cloud identity/security systems, and storage.

Responsibilities:

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot, and solve customer technical issues through collaboration and troubleshooting best practices.
• Identify cases for escalation and create incident management requests to product or engineering.
• Design and implement automation solutions to scale support offerings.
• Participate in on-call rotation for after-hours support.