Senior ServiceNow Administrator (EST/CST Preferred)

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Requirements:

• 6+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator or higher.
• Strong knowledge of ITIL processes and best practices.
• Experience with JavaScript, SQL, git, and web services.
• Experience building automations within ServiceNow.
• Proficiency in customizing and configuring ServiceNow modules (e.g., Incident, Problem, Change Management).
• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal.

Responsibilities:

• Oversee the ServiceNow implementation project plan and execution as well as roadmap development.
• Administer and maintain the ServiceNow platform.
• Configure and customize ServiceNow modules to meet business requirements.
• Develop and implement ServiceNow workflows, reports, forms, and scripts.
• Manage user accounts, roles, and access controls within ServiceNow.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Conduct regular system health checks and performance tuning.
• Plan and execute ServiceNow upgrades and patches.
• Create and maintain documentation for ServiceNow processes and configurations.
• Train end-users on ServiceNow functionalities and best practices.
• Collaborate with IT teammates to integrate ServiceNow with other systems and applications.
• Stay current with ServiceNow updates and new features.