Technical Consultant | Brazil | Remote

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Requirements:

• Technical expertise with hands-on experience in API, FTP, SAML, and other data transfer protocols.
• Strong consulting skills to advise clients on technical solutions, configurations, and best practices aligning with their business objectives.
• Project management skills with experience managing multiple concurrent client projects using tools like Precursive and Zendesk.
• Excellent communication skills to explain complex technical concepts to non-technical stakeholders.
• Problem-solving abilities for identifying technical roadblocks and recommending solutions.
• Collaboration and teamwork skills to work cross-functionally with internal teams and clients.
• Presentation and storytelling skills for hosting technical training sessions.
• Attention to detail and strategic thinking to prioritize tasks and deliver results.
• Fluency in English, Portuguese, and Spanish for effective communication.

Responsibilities:

• Implement technical solutions and integrations, including APIs, SSO authentication, and data/content transfers for client onboarding.
• Consult with clients and providers to align technical configurations with business objectives, offering best-practice recommendations.
• Collaborate with cross-functional teams to ensure client needs are met and project timelines are maintained.
• Manage multiple projects, ensuring delivery within budget while maintaining client satisfaction.
• Host technical training sessions for clients to enhance user engagement and promote platform utilization.
• Troubleshoot and resolve technical issues to keep projects on track.
• Document final design specifications to ensure clarity among all stakeholders.