Contracts and Legal Operations Manager

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Requirements:

• Expertise in drafting and negotiating a variety of commercial and technology-related agreements.
• Previous experience creating business processes to make legal operations more efficient.
• Experience in creating contract negotiation playbooks and tools.
• Proactive and detail-oriented individual with strong interpersonal skills.
• Ability to manage internal customer priorities and function in a fast-paced environment.
• Superior analytical ability, project management experience, and communication skills.
• Flexible with time zone coverage for US and Europe.
• 4-year college degree in a related field.
• Minimum of 5 years experience drafting, reviewing, and negotiating complex SaaS agreements.
• JD or paralegal certificate is preferred but not required.
• Background in modern data privacy laws and international contracts is a plus.

Responsibilities:

• Manage contract renewals and amendments to maintain customer relationships.
• Support the sales team in negotiating and redlining SaaS contracts.
• Act as a liaison for contract lifecycle management with Customer Success Managers.
• Coordinate with other departments and legal firms regarding contracts.
• Participate in meetings representing business interests.
• Maintain a searchable repository of executed contracts.
• Summarize complex contractual issues and develop solutions.
• Implement streamlined contract processes for Sales Teams.
• Create visibility into contract status and legal risks.
• Train Sales Teams on sales templates and processes.
• Draft demand letters and support collections issues.
• Coordinate domestic/international operations.
• Represent the company in external negotiations.
• Support contract administration from inception to completion.
• Analyze contract requirements for compliance with laws like GDPR and CCPA.