Client Relation / Project Manager

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Requirements:

• Bachelor's degree in business, communications, or a related field.
• 2 to 4 years of experience in client relations, account management, or customer service.
• Strong interpersonal and communication skills, with the ability to build relationships and influence at all levels.
• Excellent problem-solving skills and a proactive approach to addressing client challenges.
• Ability to understand technical concepts and convey them to non-technical clients.
• Strong organizational skills with the ability to manage multiple projects and priorities effectively.
• Experience in the software or technology industry is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Demonstrated ability to work collaboratively with cross-functional teams.

Responsibilities:

• Act as the main point of contact for assigned clients, responding to inquiries and addressing any concerns promptly.
• Build and maintain strong client relationships through regular communication and meetings.
• Understand client needs and objectives, and collaborate with internal teams to deliver solutions that meet those needs.
• Coordinate project updates, deliverables, and timelines with clients to ensure transparency and trust.
• Gather client feedback and effectively communicate insights to improve services and client experience.
• Assist in contract negotiations and renewals to align client solutions with company offerings.
• Identify opportunities for account growth and expansion of services within existing client accounts.
• Monitor client satisfaction levels and proactively resolve issues to maintain high levels of customer satisfaction.
• Stay informed about industry trends and changes to effectively support clients and provide expert advice.