Customer Service Team Lead (Full remote within Spain)

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Requirements:

• Minimum of 2 years of experience managing medium-sized teams.
• Strong multitasking abilities and effective coordination skills.
• Strong analytical skills and decision-making autonomy.
• Fluency in both English and Spanish (written and spoken).
• Availability to work weekends and as required by business needs.

Responsibilities:

• Monitor team performance, assign tasks, and ensure effective daily operations.
• Serve as the primary point of contact for the team, addressing questions, concerns, and escalations.
• Conduct daily reviews of team performance metrics to ensure alignment with KPIs.
• Hold regular one-on-one meetings with team members to provide feedback and set goals.
• Manage team schedules for adequate service coverage.