Italian Technical Support

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Requirements:

• Native or near to native Italian language (C2).
• Very good command of English language (B2 – C1).
• Computer skills.
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing technical assistance via phone, email, or live chat.
• Reporting requests and procedures within the CRM program.
• Testing for proper connectivity function.
• Offering first level assistance and problem solving.
• Tracking systems issues to resolution within agreed timeframes.
• Asking customers targeted questions to quickly understand the problem.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.