Utilization Management Liaison Lead

Posted 2024-11-07

💎 Seniority level: Lead, 2+ years in customer service, 1+ year in people management, 1+ year using data and metrics, 1+ year working with teams in multiple locations

📍 Location: Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, D.C.

💸 Salary: 48960 - 64260 USD per year

🔍 Industry: Health insurance

🏢 Company: Oscar Health

⏳ Experience: 2+ years in customer service, 1+ year in people management, 1+ year using data and metrics, 1+ year working with teams in multiple locations

🪄 Skills: LeadershipPeople ManagementCustomer serviceMicrosoft OfficeComplianceCoaching

Requirements:

2+ years experience in a customer service environment.
1+ year of direct people management experience.
1+ years of experience using data and metrics to guide improvements.
1+ years of experience working with teams in multiple locations and disciplines.

Responsibilities:

Hire and manage a team with responsibility for performance management and HR tasks.
Monitor outcomes, track operational KPIs, and conduct root-cause analysis.
Understand daily team operations for effective decision-making.
Lead team meetings to align with Oscar’s mission and encourage goal achievement.
Promote an inclusive team culture aligned with Oscar’s values.
Engage in continuous improvement activities for the production team.
Identify and close operational workflow gaps.
Collaborate with other teams to implement best practices.

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