Team Lead, Service Operations Quality Assurance

Posted 2024-11-07

💎 Seniority level: Lead, 3+ years in production/service operation, 3+ years in quality-focused role, 2+ years in health insurance/healthcare organization, 1+ year of people management, 1+ years using data for improvements

📍 Location: Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, D.C.

💸 Salary: 48960 - 73440 USD per year

🔍 Industry: Health Insurance

🏢 Company: Oscar Health

⏳ Experience: 3+ years in production/service operation, 3+ years in quality-focused role, 2+ years in health insurance/healthcare organization, 1+ year of people management, 1+ years using data for improvements

🪄 Skills: LeadershipPeople ManagementMicrosoft OfficeComplianceCoaching

Requirements:

3+ years experience in production and/or service operation.
3+ years experience in a quality-focused role.
2+ years experience in a health insurance or healthcare organization.
1+ year direct people management experience in a production environment.
1+ years experience using data and metrics for improvements.
Familiarity with industry regulations and standards.

Responsibilities:

Hire and manage a team, overseeing performance and HR tasks.
Monitor and analyze team outcomes and operational KPIs.
Lead team meetings and encourage alignment with the company’s mission.
Foster an inclusive and engaging team culture.
Identify workflow gaps and collaborate for improvements.
Ensure compliance with laws and other relevant duties.

Apply