Customer Success Manager, Defense Industrial Base

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Requirements:

• Bachelor of Science degree in Manufacturing/Operations, Engineering, or related manufacturing experience.
• Proven experience in project management with strong communication skills.
• Ability to collaborate with sales and product teams for seamless customer experience.
• Meticulously organized and detail-oriented, maintaining accurate records.
• Analytical mindset to collect, analyze information, and make informed recommendations.
• Proficient in identifying upsell opportunities in customer accounts.
• Strong Microsoft Office skills, especially in Excel and PowerPoint.
• Ability to deliver confident and informative presentations.
• Ability to receive and provide constructive feedback.

Responsibilities:

• Develop a presentation that outlines Exiger’s core technology in support of supply chain security solutions.
• Onboard new users and brief them on all capabilities available.
• Develop new applications of Exiger technology based on client missions.
• Conduct training on utilizing technology for client missions.
• Attend conferences on Supply Chain Risk Management.
• Travel for meetings, training, and conferences.
• Advise clients on effective software usage.
• Troubleshoot technical issues and coordinate with tech teams for resolutions.
• Translate client needs into product proposals.
• Build trust and rapport with clients.
• Collaborate with team members for improved client management skills.
• Ensure successful delivery of work with partners.
• Support sales teams by highlighting client accomplishments.
• Analyze data for informed client recommendations.
• Conduct ongoing training on Exiger’s full product suite.