Account Manager (AWS), Australia

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Requirements:

• Experience with AWS, GCP, or other major public clouds.
• 2+ years in an Account Management role.
• 3+ years in a technology company.
• Strong verbal/written communication skills in English.
• Strong technical skills for productive engagement with teams.
• Great operational and administrative skills, detail-oriented.
• Desire to grow within the organization.
• Sense of humor and enjoys having fun at work.

Responsibilities:

• Develop a deep understanding of the business and cloud management platform.
• Maintain ownership of customers and communicate value and growth opportunities.
• Manage customer-related support escalations to ensure satisfaction.
• Negotiate long-term commitments with stakeholders.
• Identify new workload opportunities in customers' environments.
• Establish regular communication with all customers.
• Aggregate customer feedback for product alignment.
• Provide feedback to engineering teams for prioritization.
• Deliver quarterly reviews tracking project timelines and spending.
• Identify cost optimization opportunities within customer cloud environments.
• Collaborate with cloud vendors on mutual customers.