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Payer Senior Customer Success Manager

Posted 2024-11-07

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💎 Seniority level: Senior, 5+ years

💸 Salary: 106400 - 138400 USD per year

🔍 Industry: Mental Health Services

🏢 Company: Spring Health

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • Bachelor’s degree or higher preferred.
  • 5+ years of experience in account management/sales/customer success/healthcare management.
  • Experience managing multiple health plan relationships preferred.
  • Outstanding communication skills with a collaborative approach.
  • High integrity, organizational skills, and attention to detail.
  • Proven track record of portfolio retention and growth.
Responsibilities:
  • Serve as relationship owner, product expert, and mental health advocate for health plan customers.
  • Develop and maintain positive relationships with health plan leaders.
  • Secure alliances with internal partners to advocate for customers.
  • Monitor performance metrics to ensure service delivery.
  • Own customer lifecycle, managing implementation, upsells, and renewals.
  • Deliver key customer feedback and drive process improvements.
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Related Jobs

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🧭 Full-Time

💸 106400 - 138400 USD per year

🔍 Mental Healthcare

  • Bachelor's degree or higher preferred.
  • 5+ years of experience in account management, sales, customer success, or healthcare management.
  • Experience managing multiple health plan relationships highly preferred.
  • Outstanding communication skills and a collaborative approach.
  • High integrity, organizational skills, and attention to detail.

  • Serve as relationship owner and product expert for health plan customers.
  • Develop and maintain positive relationships with health plan leaders.
  • Monitor performance metrics to ensure compliance with contractual commitments.
  • Demonstrate Spring Health's value proposition linked to customer goals.
  • Oversee the customer lifecycle including implementation and renewal strategy.
  • Deliver feedback and drive process improvements across departments.
Posted 2024-11-14
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