Patient Coordinator

View full description

Requirements:

• Minimum of 2 years of Call Center experience in both inbound and outbound capacities.
• Minimum of 2 years of sales experience.
• Background in medical or biological sciences preferred.
• Outgoing personality with excellent oral & presentation skills.
• Ability to think strategically and execute tactically.
• Strong quantitative and MS Excel skills.
• Excellent organizational and communication skills (written and verbal).
• Self-motivation and ability to work both independently and collaboratively.

Responsibilities:

• Work with assigned Field Sales to maintain & support existing customers.
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Maintain and support a service-oriented relationship with patients.
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Help manage business system tools (e.g. QlikView, Salesforce).
• Identify, nurture, and grow patient relationships to influence and schedule ongoing testing.