Apply

Care Coordination Supervisor

Posted 2024-11-07

View full description

💎 Seniority level: Manager, Minimum of 3 years

💸 Salary: 54500 - 79300 USD per year

🔍 Industry: Women's healthcare

🏢 Company: Tia

🗣️ Languages: English

⏳ Experience: Minimum of 3 years

Requirements:
  • Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
  • Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting.
  • Exceptional leadership skills with experience in managing teams and driving performance.
  • Strong understanding of healthcare processes and medical terminology.
  • Outstanding verbal and written communication skills.
  • Proficiency in contact center software and CRM systems.
  • Excellent problem-solving skills and ability to handle high-pressure situations.
  • Adherence to healthcare data privacy regulations, such as HIPAA.
  • Detail-oriented and strong organizational abilities.
Responsibilities:
  • Collaborate with medical professionals to ensure seamless care coordination.
  • Monitor member journeys and implement strategies to enhance health outcomes.
  • Provide leadership and mentoring to care coordination representatives.
  • Manage complex member issues and promote a member-centric mindset.
  • Refine standard operating procedures for efficient member request handling.
  • Utilize data to evaluate performance and identify improvement areas.
  • Foster collaboration with various internal teams for effective knowledge sharing.
  • Lead training and development for care coordinators.
  • Conduct quality assurance assessments and analysis to drive improvements.
  • Share insights from member interactions to enhance overall experience.
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

August 22, 2024

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

August 19, 2024

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

August 18, 2024

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

August 16, 2024

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

August 13, 2024

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.