Customer Service Representative (FT) Remote - KY

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Requirements:

• Excellent organizational and time management skills.
• Self-starter who works well with minimal supervision and is coachable.
• Positive attitude and ability to work under pressure.
• Multitasking capabilities in a professional setting.
• Good written and spoken communication skills.
• Professionalism, extreme organization, and punctuality.
• Proficient in IOS, Windows, MS Office Suite, and G-Suites.
• Experience in an educational institution is a plus.
• Excellent business etiquette and follow-up procedures.
• Detail-oriented with ability to prioritize tasks.
• Tact and discretion with confidential information.
• Calm and professional demeanor.
• Ability to work methodically in a fast-paced environment.

Responsibilities:

• Acts as the focal point of information between staff, students, and parents.
• Responsible for all incoming calls from new and existing clients.
• Assists in developing relations with existing clients and proctors tests.
• Reports issues related to staff, clients, vendors, and subcontractors to Directors.
• Develops and maintains office systems and procedures, reads and answers work-related emails.
• Maintains company calendar and schedules, organizes office correspondence and documents.
• Supports sales and production, posts company-related content on social media, and sends communication notes.
• Participates in staff meetings and ensures consistency in public image branding.