Technical Content Manager

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Requirements:

• 5+ years of experience in technical writing, preferably in a SaaS or B2B environment.
• Strong understanding of API documentation and developer-focused content creation.
• Proficiency in documentation tools and platforms (e.g. ReadMe, Mintlify, Markdown, Git).
• Experience with content management systems and knowledge bases.
• Demonstrated ability to translate complex technical concepts into clear, concise documentation.
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Excellent written and verbal communication skills in English.

Responsibilities:

• Lead the consolidation and centralization of documentation sources, focusing on integrating content into scope3.com.
• Develop and implement a comprehensive documentation strategy, including style guides, templates, and best practices.
• Collaborate with product, engineering, customer success, and marketing teams to create and maintain accurate, user-friendly documentation.
• Manage the documentation lifecycle, including planning, writing, editing, publishing, and maintaining various types of content.
• Implement and optimize the use of tools like CommandBar to enhance user experience and content discoverability.
• Establish processes for regular content audits, updates, and version control.
• Analyze user behavior and feedback to continuously improve documentation quality and relevance.