Senior Research Operations Program Manager

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Requirements:

• 3 + years of experience in research or operational programming roles.
• Knowledge of inclusive research and design approaches.
• Strong organizational and multitasking skills.
• Excellent communication and collaboration skills.
• Project management expertise to ensure sustainable programs.
• Familiarity with UX research methodologies and approaches.
• Ability to train and coach others in research practices.

Responsibilities:

• Collaborate across teams to support impactful research.
• Manage the pipeline of research requests and prioritize projects.
• Develop and maintain research documentation and resources.
• Cultivate a user research culture through internal activities.
• Assist teams in analyzing and sharing research findings.
• Conduct primary research for user research operations improvement.
• Ensure programs meet accessibility and ethical standards.
• Manage a database of research participants and improve systems.