Customer Experience Rep - West Coast

View full description

Requirements:

• Agricultural or viticultural background strongly preferred.
• Excellent written and verbal communication skills.
• Minimum 1-2 years’ experience in a customer service setting.
• Proficiency in Microsoft Office programs (specifically Outlook, Excel, and Word).
• Experience with CRMs is a plus.
• Ability to work in a team environment with remote members.
• Strong empathy and trust-building abilities.
• Ability to excel in a fast-paced environment and manage diverse tasks.
• Self-starter with demonstrated initiative and a commitment to high-quality work.

Responsibilities:

• Support our customers in the farming sector via phone, email, and chat.
• Provide remote coordination and dispatch for field agents.
• Establish regular communication with customers during and outside crop management seasons.
• Collaborate with the sales team for account management and growth opportunities.
• Assist with order and returns processing, inclusive of invoices.
• Coach customers on leveraging the CropX platform.
• Advocate for customer needs to drive product improvements.
• Develop and maintain knowledge of the CropX product suite.