Apply📍 United States
💸 50000.0 - 100000.0 USD per year
🔍 IT
🏢 Company: GuidePoint Security
- 3+ years in a customer service/sales support type role. A background in the IT industry is preferred.
- Prior experience in Customer Relationship Management (CRM) software required. Experience with Salesforce.com preferred.
- Intermediate level experience with Microsoft Office and Internet Navigation.
- Technical sales/support and outbound calling experience preferred.
- Self-motivated with excellent prioritization and multitasking abilities.
- Must have outstanding attention to detail and commitment to follow-through.
- Ability to work well with a team.
- An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
- Solid Math skills with the ability to calculate margins/discounts, and percentages required.
- Must be open to receiving constructive feedback and applying it to improve their results.
- Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
- Strong written and verbal communication skills.
- Ability to work flexible work schedule required.
- Use Salesforce.com to generate quotes, track opportunities and process orders.
- Promptly respond to internal and external inquiries.
- Suggest creative pricing and payment solutions balancing customer need and pricing policies.
- Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
- Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
- Develop and maintain relationship with GuidePoint key vendors and customers.
- Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
- Leverage resources and relationships to bring value to customers.
- Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
- Work with the team to analyze information and make decisions that benefit GuidePoint Security.
- Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
- Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.
SalesforceCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeAttention to detailMultitaskingStrong communication skillsSales experienceComputer skillsCRMCustomer support
Posted 14 days ago
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