911 Migration Manager

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Requirements:

• Bachelor’s degree or equivalent.
• 2+ years of experience in 9-1-1 call routing preparation and troubleshooting.
• 2+ years of experience in 9-1-1 routing solutions and services.
• Strong project management and workflow experience.
• Excellent written, verbal, and customer management skills.
• Capability to communicate technical and business information.

Responsibilities:

• Support the implementation and delivery of 9-1-1 services in collaboration with the 9-1-1 Program Manager.
• Conduct outreach to Originating Service Providers and facilitate planning meetings.
• Support NG9-1-1 Aggregation and Emergency Services Gateway migrations, including pre-migration testing.
• Assist in troubleshooting problems during testing.
• Track customer-specific program metrics and analyze performance.
• Collaborate with various departments to integrate and improve processes.
• Provide rotational on-call support for critical incidents.