Policyholder Success Manager - California

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Requirements:

• Must be located in California, preferably in Southern California
• Must be able to travel 30-40% of the time
• 2+ years of experience in business operations or customer facing roles
• Bachelor’s degree or equivalent
• Strong attention to detail, data driven, highly organized, and a quick, curious learner
• Motivated self-starter with problem solving and issue resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment
• Can work in a fast paced environment and manage multiple stakeholders at once
• Effectively manage their time to ensure customer requests are handled in timely manner
• Efficiently communicate technical impacts to non technical audience

Responsibilities:

• Educate Policyholders about Kinetic's wearable tech and its efficacy
• Tailor deployment strategies to individual Policyholders' needs
• Manage relationships with key members of Policyholders' teams (including business owners, operations leaders, etc)
• Present comprehensive impact reports on the effectiveness of Kinetic's wearable technology
• Coordinate additional resources across internal and external teams to manage Policyholders' total risk profile