Customer Care Representative, Remote

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Requirements:

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently.
• Strong communication and active listening skills, with the ability to leverage probing questions to resolve issues.
• Strong attention to detail and the ability to effectively multitask.
• High school diploma or GED; an Associate's degree is a plus.
• Proficient PC skills with strong keyboard skills and basic MS Office knowledge.

Responsibilities:

• Deliver exceptional service and solutions to customers via inbound calls and chat.
• Utilize leading technologies and systems to assist customers effectively.
• Collaborate with a dedicated team of leaders and peers for support.