Director, Customer Success - Enterprise (Remote)

Posted 2024-10-29

💎 Seniority level: Director, 10+ years of experience in customer success, account management, or a related role within the SaaS industry.

📍 Location: United States

💸 Salary: 184720 - 285200 USD per year

🔍 Industry: Security and compliance automation

🏢 Company: Careers at Drata

🗣️ Languages: English

⏳ Experience: 10+ years of experience in customer success, account management, or a related role within the SaaS industry.

🪄 Skills: LeadershipBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationCoaching

Requirements:

Bachelor's degree in Business, Marketing or advanced degrees and relevant certifications are a plus.
10+ years of experience in customer success, account management, or a related role within the SaaS industry.
7+ years of experience in a leadership or management capacity.
Strong executive presence and excellent communication and interpersonal skills.
Experience in Security and/or GRC is a plus.

Responsibilities:

Lead and manage a team of Enterprise CSMs, providing guidance and mentorship.
Develop and maintain relationships with key stakeholders in enterprise-level customers.
Implement and refine a Customer Success strategy that aligns with company goals.
Identify and address churn risks to ensure high customer retention and expansion rates.
Advocate for customer needs internally to drive product improvements.

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