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L2 Technical Support Engineer

Posted 2024-10-29

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💎 Seniority level: Junior, Experience in technical or customer-facing role

📍 Location: Romania

🔍 Industry: Cloud software development

🏢 Company: LocalStack

🗣️ Languages: English

⏳ Experience: Experience in technical or customer-facing role

🪄 Skills: AWSPythonSoftware DevelopmentBashGCPAzureServerlessCommunication SkillsOrganizational skills

Requirements:
  • Demonstrate strong English communication skills.
  • Focus on customer experience and satisfaction.
  • Understanding of support processes.
  • Comprehensive understanding of cloud technologies (AWS, GCP, Azure).
  • Basic scripting experience (Python, PowerShell, Bash).
  • Experience with developing tooling (Terraform, Serverless, etc.).
  • Understanding of operating systems (Linux, macOS, Windows).
  • Knowledge of databases and concepts (e.g., SQL, NoSQL).
  • Ability to read and analyze application logs.
  • Strong attention to detail.
  • Ability to work collaboratively with teams.
  • Willingness to learn.
Responsibilities:
  • Collaborate with the development team to troubleshoot and resolve complex technical issues while providing guidance.
  • Work hands-on with LocalStack users.
  • Reproduce customer-reported issues and identify root causes.
  • Create reproduction samples to facilitate ticket resolution.
  • Suggest relevant documentation for customers.
  • Capture missing documentation for improvement.
  • Manage cases throughout the support lifecycle.
  • Assist with internal support for the LocalStack team.
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