Dutch Customer Support Representative for Mercedes- Remote, Greece

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Requirements:

• Native or near to native Dutch language (C1- C2).
• Very good command of English language (B2).
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Managing of incoming calls, E-mails and chat.
• Identify and access customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.