Social Media Specialist with Customer Service experience (Remote)

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Requirements:

• Must have fluent knowledge of English at level C2.
• 1+ years of experience in social media moderation or a related role.
• In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
• Exceptional written communication skills, including writing, editing, and proofreading.
• Strong interpersonal skills for engaging and building relationships with the online community.
• High-speed internet connection.
• Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time).
• Exceptional problem-solving skills and attention to detail.

Responsibilities:

• Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram.
• Actively engage with our audience by answering questions, providing information, and resolving issues.
• Collaborate with the sales and support teams to escalate and address more complex inquiries.
• Maintain a consistent and positive brand voice in all interactions.
• Track and report on social media engagement and feedback to inform and improve our strategies.
• Identify and flag inappropriate or harmful content for review.
• Assist the customer support team in handling live chats as needed.