Call Center Agent - Remote

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Requirements:

• Clear and effective communication with customers.
• Call or contact center experience is a plus.
• Enthusiasm for being part of a dynamic and changing company.
• Ability to demonstrate good judgment and be an advocate for customers.
• Reliable, dedicated, and a team contributor.
• General comfort level with technology, preferably Google Suite.
• Ability to type at least 40 WPM.
• A reliable internet source and distraction-free work environment.

Responsibilities:

• Be the first point of contact for clients' customers.
• Handle a high volume of incoming calls (180+) with professionalism.
• Accurately record and document caller information.
• Manage time effectively to balance high call volumes and provide satisfactory resolutions.
• Collaborate with team members and supervisors for a cohesive work environment.
• Follow established scripts and maintain a personalized communication approach.
• Meet weekly KPIs.