Customer Operations Support // CRB

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Requirements:

• 2 - 4 years working experience in a call center or customer service environment.
• Experience in the CRB space is advantageous.
• Customer centric mindset and solutions-oriented approach.
• Ability to work independently and multi-task in a fast-moving environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office products, specifically Word and Excel.

Responsibilities:

• Manage customer CRB clearance requests from various channels including walk-ins, calls, SMSes, and emails.
• Provide appropriate solutions and follow-up calls for complete resolutions within SLA.
• Create process reporting and capture loan data discrepancies.
• Verify accuracy of KYC and Credit Bureau reports using internal tools.
• Manage complaint escalations and ensure resolutions within SLA.
• Extract insights from customer interactions for reporting.