Senior Incident Manager

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Requirements:

• Effective communication of critical issues to executives and stakeholders.
• Ability to lead incidents to resolution and demonstrate problem-solving skills.
• Strong technical background with tools like Jira, Confluence, and Datadog.
• Understanding of release management, DevOps, and Site Reliability Engineering concepts.
• High operational excellence and data-driven decision-making abilities.
• 7+ years in incident management, operations, or technical support.

Responsibilities:

• Focus on major incident management, process management, program management, and release management.
• Create and execute incident response strategies across multiple departments.
• Drive resolution of incidents in collaboration with Engineering and Technical Support teams.
• Manage incident-related training for teams.
• Oversee incident management processes and prioritize incidents by urgency.
• Contribute to post-mortem processes and manage release-related issues.