Account Director - Client Services

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Requirements:

• 3+ years of experience in retail technology and/or software role.
• 2+ years of experience managing customer relationships and web analytics metrics.
• Excellent written and spoken English communication.
• French language skills are an asset but not required.
• Excellent presentation skills.

Responsibilities:

• Single point of contact for Salesfloor’s relationships with clients.
• Define program objectives with clients to ensure success.
• Analyze performance reports 2-4 times per month with clients.
• Ensure execution of client action plans to maximize sales and engagement.
• Identify areas for improvement based on benchmarks.
• Deliver ongoing support and quarterly business reviews.
• Accountable for contract renewals and growth of partnerships.
• Track issues related to software defects and usage metrics.
• Develop engagement strategies and materials for program performance.