IT Administrator (Remote)

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Requirements:

• Fluent in English.
• 3-5 years experience IT administration of Windows and OSX operating systems.
• Bachelor’s degree or technical IT certification, computer science, or related field of study.
• Ability to quickly learn technologies and products using documentation and internet resources.
• Strongly independent with the capability to work remotely.
• Experience managing users in Okta and G-Suite.
• Experience with ticketing documentation.
• Good analytical, problem-solving, and proactive skills.

Responsibilities:

• Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others.
• Diagnose and resolve technical hardware and software issues for end-users remotely.
• Promote security measures and best practices.
• Support on IT projects.
• Act as an escalation point of contact for internal end-user hardware and software issues.
• Other duties as needed.