Member Operations Supervisor

Posted 2024-10-24

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💎 Seniority level: Manager, 5+ years

📍 Location: California, New York State, Washington State, Colorado, PST, NOT STATED

💸 Salary: 81600 - 102000 USD per year

🔍 Industry: Digital health care

🏢 Company: Omada Health

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCollaborationWritten communicationCoaching

Requirements:

5+ years of relevant experience with a Bachelor’s degree or equivalent.
KCS (Knowledge-Centered Service) v6 Practices or v6 Internal Trainer certification.
CRM experience and proficiency with Google Suite applications, Slack, and Zendesk.
Exceptional verbal and written communication skills.
Technical aptitude for operating internal systems.

Responsibilities:

Oversee daily operations to ensure KPI and SLA targets are achieved.
Conduct performance management through evaluations and coaching.
Respond to member inquiries and resolve escalated issues.
Monitor QA for service quality and compliance.
Facilitate team development and learning opportunities.

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