Bilingual Customer Service Representative – Parent Liaison (Remote)

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Requirements:

• Spanish required.
• 1 – 2 years’ customer service or related experience.
• 1 – 2 years’ experience with computer software.
• Exceptional communication including phone etiquette and human relations skills.
• Ability to work with people from diverse backgrounds.
• Proactive mindset with the ability to absorb new information in a timely manner.
• Professional demeanor in both written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks to manage individual workload.

Responsibilities:

• Providing outstanding customer service to families over the phone.
• Accurately entering patient registration information and scheduling initial appointments, while identifying potential conflicts for clinic schedules.
• Coordinating information between referring physicians, insurance companies, and treatment clinics.
• Reviewing cost share amounts, co-payments, and financial responsibilities with families.
• Handling variable call volume on multiple queues, averaging 40 to 70 calls a day.