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Software Support Team Leader

Posted 2024-10-24

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💎 Seniority level: Lead

📍 Location: Greece

🔍 Industry: Fintech

🏢 Company: Qualco

🗣️ Languages: English

🪄 Skills: SQLETLC#Customer serviceMentoringAttention to detailWritten communicationComplianceCoaching

Requirements:
  • Degree in Computer Science or a relevant field.
  • Work experience as a Support Engineer or similar software engineering role.
  • Experience in managing a team of engineers is highly appreciated.
  • Experience in .NET Framework, C#, and SQL (MS SQL).
  • Experience in Microsoft ETL tools and IIS.
  • Strong analytical and problem-solving skills.
  • High level of ownership and attention to detail.
  • Good verbal and written communication and interpersonal skills.
  • Self-motivated and demonstrate initiative.
  • Firm command of the English language.
Responsibilities:
  • Leading a team of software support engineers, allocate work and review completion.
  • Understanding clients’ installations and processes.
  • Designing procedures for system troubleshooting and maintenance.
  • Building tools/queries to fulfil customer service requests.
  • Investigating and identifying root cause concerning reported customer incidents.
  • Taking part in the investigation and Problem Management processes.
  • Providing second level support for Qualco software services.
  • Developing/Updating internal Monitoring Tools.
  • Monitoring the performance of the team and contributing to individual performance management.
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