Software Documentation Specialist

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Requirements:

• Bachelor’s degree in Technical Writing, English, Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in technical writing or software documentation, ideally in a technology or software development environment.
• Strong understanding of software development processes, programming concepts, and technical terminology.
• Excellent written and verbal communication skills with attention to detail.
• Proficiency with documentation tools such as Microsoft Office, Adobe Acrobat, Confluence, or MadCap Flare.
• Ability to work independently and collaboratively within cross-functional teams.
• Strong organizational and time management skills for handling multiple projects.
• Familiarity with Agile development methodologies is a plus.

Responsibilities:

• Develop, write, and maintain technical documentation, including user manuals, release notes, online help, and API documentation.
• Collaborate with software developers, product managers, and customer support teams to gather required technical details.
• Review and update existing documentation to ensure accuracy and relevance.
• Organize content for clarity, making it accessible for technical and non-technical audiences.
• Ensure documentation aligns with company standards and best practices.
• Track product changes and integrate updates into documentation promptly.
• Create visual aids like diagrams and screenshots for better content understanding.
• Manage documentation projects, timelines, and deliverables to meet release schedules.
• Provide documentation-related support and guidance to internal teams and customers.