Canvas LMS Support Operator

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Requirements:

• Proficiency in English, both written and verbal, with strong communication skills.
• Experience working with Canvas Learning Management Systems (LMS).
• Familiarity with educational technology tools and online learning platforms.
• Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a remote, cross-functional team environment.
• Flexibility to work across different time zones to accommodate international users.

Responsibilities:

• Manage college accounts, course and degree enrollments, and permissions within the Canvas LMS.
• Upload, organize, and update course and degree materials, assignments, quizzes, and multimedia content on the platform.
• Provide timely assistance and troubleshooting to users experiencing technical issues with the LMS.
• Ensure the integrity and accuracy of course content, including checking for broken links, formatting issues, and accessibility compliance.
• Conduct training sessions and create documentation to help users navigate and utilize the features of the Canvas LMS effectively.
• Monitor user engagement and performance metrics within the LMS and generate reports to inform decision-making and improvements.
• Work closely with colleges, accreditation team, and technical team to address technical requirements and optimize user experience.
• Keep abreast of updates, new features, and best practices related to Canvas LMS and other relevant technologies in the e-learning industry.