Lead Customer Success Manager

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Requirements:

• 5+ years of experience in enterprise account management or customer success.
• Effective communication and listening skills.
• Strong problem-solving abilities.
• Interpersonal and relationship-building skills.
• Organizational and project management skills.
• Attention to detail and strategic thinking.
• Fluency in English, both written and oral.

Responsibilities:

• Deliver a world-class client experience through high-touch support.
• Manage project logistics for virtual and in-person engagements.
• Collaborate across the organization to meet deadlines.
• Anticipate client needs to ensure satisfaction.
• Oversee CRM records and related administrative tasks.