Quality Analyst - Collection Account (WFH Setup)

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Requirements:

• At least one (1) year of experience as Compliance administrator or three (3) years in Quality Assurance in debt collection.
• Bachelor’s degree or equivalent.
• People-oriented and results-driven.
• Excellent active listening, negotiation, and presentation skills.
• Ability to manage interpersonal relationships at all company levels.
• In-depth knowledge of compliance and quality assurance in debt collection.
• Strong verbal and written communication skills.
• Proficient in MS Office.

Responsibilities:

• Responsible for completing monthly Quality Assurance (QA) tasks focusing on compliance failures.
• Track, report, and present findings from QA activities.
• Prepare analysis and recommendations for process improvements.
• Document QA activities and analyze customer grievances.
• Gather quality data and report on QA results.
• Detect coaching needs and implement corrective actions.