Agency Support Representative

View full description

Requirements:

• Insurance experience is a plus, but we will train you.
• Some college preferred, not required.
• Punctuality and dependability.
• Excellent verbal and written communication skills.
• Proficiency in Word, Excel, Outlook.
• Excellent telephone techniques.
• High attention to detail with little to no errors.
• Excellent time management skills.
• Proactive, can-do attitude.

Responsibilities:

• Efficiently and professionally work extremely busy phones and chats.
• Provide and take pride in providing excellent customer service.
• Learn and become a specialist on a variety of online processing systems.
• Learn and become a specialist on many products.
• Train customers on a variety of online processing systems and products.
• Foster and seek relationships with teammates across all levels.
• Ensure compliance with government agencies and corporate policies.
• Attend training sessions and courses to maintain up-to-date skills.
• Always conduct the highest level of confidentiality.
• Other duties as needed.