SaaS Onboarding & Implementation Specialist (FULLY REMOTE)

Posted 2024-10-23

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💎 Seniority level: Junior, 2+ years

📍 Location: United States, EST, NOT STATED

🔍 Industry: SaaS

🏢 Company: WhatConverts

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Frontend DevelopmentHTMLCSSJavaJavascriptGoogle AnalyticsGoCommunication SkillsAnalytical SkillsCollaborationJavaScriptTime Management

Requirements:

2+ years of experience in corporate onboarding and technical support.
Required previous experience in SaaS.
2+ years of experience with a modern frontend stack (JS, React preferred).
Strong knowledge of Google Analytics or similar web analytics.
Hands-on experience working within a CRM.
Strong written and verbal communication skills.
Ability to analyze problems and develop customer-focused solutions.

Responsibilities:

Be the first point of contact for new customers after enrollment.
Conduct onboarding calls and support sessions.
Perform product demos for customers in trial.
Analyze customer usage during trial to ensure maximum benefit.
Collaborate with Support and Sales teams for customer assistance.